Refund policy

Payments for PinPicX are processed by Paddle.com, our reseller and Merchant of Record, so refunds are issued by Paddle back to the payment method you used.

Full refund within 14 days

If PinPicX isn't right for you, ask for a refund within 14 days of any payment, a first subscription or a renewal, and you'll get the whole payment back. Your account then moves to the Free plan; your images stay.

How to ask

Email [email protected] from your account's address, or reply to the receipt Paddle sent you. You can also contact Paddle directly through paddle.net. Refunds usually reach you within 5 to 10 business days, depending on your bank.

Cancelling

You can cancel at any time in Account → Billing. You won't be charged again and you keep your plan until the end of the period you've paid for. Cancelling on its own doesn't refund the current period; ask for a refund as described above if you're within 14 days.

When we may refuse

We may refuse a refund for accounts closed for breaking our terms, or where refunds are clearly being abused. This doesn't affect your rights under consumer law.